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Etat Service Optimization Category Expert

Firma: Genpact PL miejsce pracy: Katowice

Service Optimization Category Expert
Location:Katowice

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Function: Operations

Inviting applications for the role of a Service Optimization Category Expert 

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities

  • Acts as single point of contact for MCP (Market Collaboration Planner) and Customer Experience teams
  • Ensures full information flow on relevant execution topics to Plan & Execute Manager and Customer Experience teams esp. on KPIs & service risks in an efficient and proactive way
  • Is responsible & accountable for creating exception-based risk overviews by category & follows up on relevant prioritization with MCPs
  • Orchestrates stock allocation with respective Service Optimization team members
  • Orchestrates Pega case creation
  • Ensures availability of all relevant information for customer communication
  • Supports proactively in continuous improvements of processes & ways of working
  • Evaluation and creation of reports to evaluate SAP aATP rule set and propose changes where needed
  • Crisis and Exceptions Handling - Product availability, Quality issues, etc.
  • Point of contact to inform Plan & Execute Manager of stock unavailability & collaboration to manage crisis
  • Execute Short-term opportunity management

Qualifications


Minimum qualifications

  • University degree (minimum Bachelor)
  • Strong communication in English – both oral and written skills. Ability to communicate efficiently with all levels of management and peers,
  • Another European language will be an asset
  • Experience in areas such as production scheduling, inventory management or supply/operations planning is preferred
  • Strong process development, improvement and implementation experience
  • Self-motivated and independent personality with strong negotiation & problem solving skills
  • Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics
  • Well-developed interpersonal / communication skills
  • Working knowledge of ERP systems like SAP
  • Specific knowledge of SAP aATP module will be advantageous
  • Self motivated and independent personality with strong negotiation & problem solving skills as well as a strongly developed proposal thinking mindset
  • Understanding of business and local market specifics when applicable

We offer

  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.


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Data dodania: 16-06-2021
Wyświetleń: 191