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 Inviting applications for the role of Customer Service Specialist with German

 We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities:

• Responsible for the operational tasks of Logistic Claims processes
• Solving claims tickets accurately and efficiently to achieve the fixed service level target
• Deliver different order to cash processes KPI’s
• Cooperate with local Customer Service organisations, warehousing, distribution and transportation
• Ensure Logistic Claims processes are done in compliance with related financial controls
• Implement improvements to current processes
• Involvement in projects related to Logistic Claims area
• Ensure efficient customer service processes

Qualifications:

• 1 year of experience in Customer Service or Logistic
• Experience in Claims Management will be an asset
• Ability to work with various IT applications (SAP, ARCollect, Excel, reporting tools, etc.)
• Fluent in English & local language for served country if required
• Communicative in German ( language level B1/B2 )
• Strong analytical skills
• Ability to set priorities and to work effectively under pressure
• Problem solving and decision making ability
• Good communication skills

What can we offer?

• Attractive salary
• Stable job offer - employment contract
• Work in the multicultural environment
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days,  biking policy)