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 Inviting applications for the role of Customer Service Team Leader with Italian

Responsibilities:

• Involvement in centralization project of O2C operations
• Manage a team of 10-15 direct reports (Customer Service Senior Specialists and Specialists) in one process area
• Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
• Oversee monthly and quarterly assessments and forecasts of organization's operational goals in the assigned process area
• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Ensuring efficient and faultless customer service operations
• Identifying process improvements for countries/processes and coordinating deployment of global projects locally
• Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
• Coordinate training and development of reporting team
• Recruit new team members
• Drive the safety agenda for the assigned process

Qualifications:

• Fluent in Italian and English
• University degree (minimum Bachelor) / logistics can be an advantage
• Customer Focus (focus on internal customers and impact on our external customers)
• Bias for action (focus on results and use of intelligent risk taking)
• Team Management (support, develop and respects others)
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
• Excellent communication skills, ability to cooperate with internal customers
• Pro-active approach to problem solving in short term and ability to implement long term preventive activities
• Ability to set priorities and to work effectively under pressure of time and results
• Ability to team management, build talents, teams target settings and lead appraisal process
• Excellent interpersonal skills and a collaborative management style
• Relevant experience in Customer Services Operations
• Demonstrated leadership and vision in managing staff groups or major projects and initiatives

What can we offer?

• Attractive salary
• Stable job offer - employment contract
• Work in the multicultural environment
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)