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Inviting applications for the role of Collections Specialist with Swedish

Responsibilities

• Incoming Payments: Investigating and identifying details for the amounts received;
• Coordinating query resolution / dispute management:
• Telephonic and written communication with the customers;
• Telephonic and written communication with the rest of the departments;
• Ensure timely contacts with clients via email/phone/fax for collection purposes;
• Issuing, checking and sending dunning letters / Collection letters;
• Reporting periodical / on the spot regarding the activity process indicators;
• Putting in place a control system in order to proactively prevent errors from happening;
• Perform customer account reconciliation/ bank reconciliation;
• Resolve deductions & disputes;
• Follow up on accounts and on disputed items;
• Support ad hoc requests from Business group and local units;
• Provide required monthly reports;
• Assist AR Team Leader to prepare and submit reports to the customer as applicable;
• SOP creation and updating;
• Deliver the required data for audit purposes;
• Making the accounting process controls established through the internal policies (SOX);
• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as required;
• Ensure Key Metric’s are met and service is delivered to end users as expected;
• Identify opportunities for continuous process improvement and innovative solutions and communicate the

Qualifications

• Experience in Accounts Receivable/Accounting/Finance
• Bachelor’s degree in Business, Finance, Accounting or related area preferred, or an equivalent combination of education and experience.
• Very good knowledge of Swedish – C1
• Proficient in Microsoft Office programs
• SAP – preferred

We offer

• Possibility of submitting a request for Private Medical services with Luxmed,
• Possibility of submitting the request for group life insurance (co-financed),
• Possibility of submitting the request for Benefit Multisport (co-financed),
• Additional holidays dependent on your tenure in the Company - up to 4 days per year,
• Biking Policy, Sodexo Lunchpass Card.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.