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Inviting applications for the role of the Customer Service Specialist with English

We are looking for the candidates willing to join us to work for great organization and our customer - Unilever

Responsibilities

• Review and provide information about the situation of their orders, deliveries and invoices data
• Monitor customer compliance to agreed logistic trade terms
• Provide logistic or descriptive information of products
• Inform the customer about the out of stock proactively and when that affects the order
• Manage the unloading time slots with customers
• Accountable for an alert generated by its own customers and ensure they are solved within agreed times
• Claims resolution communication (pricing, logistic, trade terms) to customers as per customer Service Catalogue
• Deal with escalations form price, logistic and trade terms Claims Specialists

Qualifications

• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
• Fluent in English other languages will be an asset
• Analytical skills
• Customer service orientation
• Ability to work effectively under pressure
• Knowledge of MS Office
• Knowledge of SAP system will be an asset

We offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)