Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Fluent knowledge of English and Portuguese
• Knowledge of any of the following languages: French/German/Italian/ Spanish will be an asset
• Excellent interpersonal and communication skills: being able to communicate across all levels within engagement
• Ability to work with minimum of supervision as well as perform under pressure and meet tight deadlines
• Strong team player skills with the ability to build relationships
• Understanding dynamics of the team
• Enthusiastic, hardworking, confident with “can do” attitude
• Experience in managerial position would be an asset
• ITIL certificate would be an asset

What duties will help you grow?

• Proactively managing team performance, aiming to deliver SLA targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls
• Providing a first point of escalation for the team in respect of service/delivery issues
• Motivating team members to provide excellent client service
• Day to day staff management. Staff training and development
• Early identification and escalation of service/delivery issues

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?