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• Accurate and timely claim investigation – identifying the relevant documentation to conduct claim investigation for each claim type and sourcing through the right systems/channels
• Escalation (to Collections) of invalid claims, that translate into collectable amounts
• Proactively flag accrual gaps in SAP rebate agreements
• Assist automated claim registration and validation; manually process claims (including collating back-up documentation) in case of tool absence or failure
• Triger approval workflows as per claim status and follow-up if necessary
• Trigger resolution workflows to corresponding parties if resolution is not automated
• Send customer resolution communication along with necessary documentation
• Follow defined critical issue matrix and raise alert whenever required
• Maintain regular connect with Finance, Sales and local Operations to resolve disputes and recovery of invalid claims
• Support initiatives related to process and technology to drive best in class
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Responsible to maintain overall deductions balance targets as required by the organization
• Understanding of business & local market specifics when applicable.

Minimum qualifications

• Fluent in English & German min. B2/C1
• University Graduate (min. Bachelor)
• Strong analytical skills and attention to detail
• Should come with experience in Disputes Management and must have overall Bill to Cash knowledge and understanding
• Ability to identify issues proactively and troubleshoot in a timely manner.
• Excellent communication, Influencing, Interpersonal skills
• Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, automated deduction tools (preferable)
• Customer Centric Mindset, Ability to challenge status quo and being proactive
• Self motivated and independent personality with strong problem solving skills as well as a strongly developed proposal thinking mindset

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)