Strona główna

• Ensure customer orders flow through the ERP system and transmit signals to Logistics for delivery
• Ensure creation of documents (invoice, delivery note) 
• Offer all needed information for Customer Facing and Collections specialists, upon request
• Assist automatic order entry, troubleshoot and escalate failures
• Perform manual order entry in exceptional cases
• Follow-up on stock allocation and assist delivery creation, if needed
• Ensure automatic billing is performed, or customized billing, as per customer requirements
• Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.
• Order track and trace when shipped out of the shipping facility, and share updates with relevant teams as required
• Understands how Order Management impacts upstream and downstream supply chain efficiency. Understands Terms of Sale
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly and effectively

Minimum qualifications

• Very Good Italian and English min. B2
• Excellent communication skills, ability to cooperate with external and internal customers
• Ability to work with various IT applications (SAP, PEGA, AR Collect, reporting tools, etc.)
• Problem solving and decision-making ability
• University Graduate (min. Bachelor)
• Ability to set priorities and to work effectively under pressure of time
• Service mindset and ability to resolve complex business problems across the organizational silos

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)