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Customer Support Specialist with Polish
Firma: Genpact PL miejsce pracy: Katowice
Customer Support Specialist with Polish
Location:Katowice
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Support with Polish
Responsibilities
- Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call,
- Abnormal claim audit, Parts collection issue follow-up & AP declaration.
- Product Return Management: Process the Exchange/ Refund of products.
- We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers.
- We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures.
- You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments.
Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot); - Ability to work with data from multiple systems or sources.
- We will need an analytical, confident and ambitious person.
- Work ethic and personal time management.
Qualifications
- University Degree
- Very good knowledge of Polish, C1
- Good Communicative level of English B2
- Good MS Office (especially MS Excel) knowledge.
- Analytical thinking and ability to learn fast.
- Encouraged qualifications.
- Personal culture and client management expertise.
- High motivation and ability to learn.
We offer
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- International work environment
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
Praca Sosnowiec
Praca Customer Support Specialist with Polish
Praca Częstochowa
Genpact PL
Praca Pracownik Działu Obsługi Klienta Katowice
Praca Katowice
Praca Pracownik Help Desk
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Data dodania: 09-12-2021
Wyświetleń: 171
Wyświetleń: 171