Dam pracę Katowice
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Etat Customer Service Specialist with Russian

Firma: Genpact PL miejsce pracy: Katowice

Customer Service Specialist with Russian
Location:Katowice

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a Customer Service - Senior Process Associate with Russian!

Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.
 
Responsibilities:
 
• Responsible for the operational tasks of Logistic Claims processes
• Solving claims tickets accurately and efficiently to achieve the fixed service level target
• Deliver different order to cash processes KPI’s
• Cooperate with local Customer Service organizations, warehousing, distribution and transportation
• Ensure Logistic Claims processes are done in compliance with related financial controls
• Implement improvements to current processes
• Involvement in projects related to Logistic Claims area
• Ensure efficient customer service processes
Qualifications

Minimum qualifications

• High School Degree / logistics can be an advantage
• Proficiency for languages as Russian C1, English C1
• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)
• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

Preferred qualifications

• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
• Fluent in English & local language for served country
• Analytical skills
• Customer service orientation
• Ability to work effectively under pressure
• Knowledge of MS Office

We offer:
 
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, additional vacation days, biking policy
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.


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Data dodania: 04-01-2022
Wyświetleń: 154