kandydatów
Customer Processes Specialist – Senior Process Associate
Firma: Genpact PL miejsce pracy: Katowice
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands — and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Responsibilities
- Responsible for the operational tasks related to pricing mistakes analysis and its resolution accurately and efficiently to achieve the fixed service level target
- Coordinating all required continuous improvement actions. Solving issues and making decision based on the best knowledge of the processes from O2C area
- Built and deploy improvement solutions (mainly IT) within European Proactive Price Control team
- Monitor and control the end-to-end price control process to detect issues and communicate to relevant parties for the proactive resolution.
- Analysis and solving pricing differences detected before the billing by proper price refreshment & billing block removal process
- Price Control Efficiency assurance- focus on elimination of price discrepancies to reduce pricing claims, claims analysis in order to identify inefficiencies within the process
- Reduce price control laps time and making sure that all price mistakes are resolved as soon as possible and all issues are escalated accordingly to MSO
- Designing / developing / maintaining local IT tools used in the OTC Proactive Price Control team
Preferred qualifications
- Very good overall computer skills (Advanced knowledge of MS Office: focus on Excel, Access & good knowledge of SAP system)
- Basic programming skills with VBA
- Strong analytical skills
- Problem solving skills
- Excellent communication skills, ability to cooperate with internal customers
- Ability to propose / asses / select solutions
- Ability to manage parallel tasks
- Precision in daily tasks
- Ability to work effectively under pressure
- Fluent in English
What can we offer?
- Attractive salary;
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, additional vacation days, biking policy
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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