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Etat Incident management & customer care specialist [rekrutacja online]

Firma: ING Tech Poland miejsce pracy: Katowice

Incident management & customer care specialist [rekrutacja online]
Miejsce pracy: Katowice
We are looking for you if:
  • You have experience in incident management,
  • You have ability to identify problems, analyze key information and make connections,
  • You can take care of customer relations,
  • You can maintain and develop knowledge base.
You'll get extra points for:
  • Excellent communication skills,
  • Working directly with customer support,
  • Very good command of English,
  • Professional experience in identity and Access Management Domain,
  • Professional experience in environments under strict control of regulators.
Information about squad:

 

As a department, we work on delivering world-class Identity and Access Management services for ING Globally. As a squad, we continually look for improvement of the provided IAMaaS services, for which we work in close collaboration with the other squads, our colleagues in the Netherlands and the rest of the world functioning as a single point of contact for them. As a part of Customer Care Specialist you will help design our future customer journeys and optimize existing ones based on your passion for an excellent customer experience, your expertise in front-end or back-end processes, your insights into cost efficiency and your skills in automation techniques.

 

  • contract of employment
    type of contract
  • 7:00 - 9:00 - 15:00 - 17:00
    work hours
  • Konduktorska 35, Katowice
    this is the location of our office
Your future duties
60% - Incident Management - issues analysis
20%- Customer Experience
20% - Knowledge Base Management

 

 

 

Your development
  • professional development
  • certificates and knowledge development
  • training budget
  • access to the newest technologies
  • international projects
  • free English courses
Your health, well-being and family
  • provate medical care
  • 50% funded Multisport Card
  • bicycle parking
  • chillout rooms
  • integration events and Stay Fit program
Working conditiions
  • stability of employement
  • fully equipped workstations
  • kitchen
We kindly inform you that we will get in touch only with the chosen candidates.

If you agree for processing your data for future recruitment offers, we will keep the data for a year.

All information concerning the way we process personal data can be found here here.


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Data dodania: 17-08-2021
Wyświetleń: 109