Strona główna

You will be responsible for:

Providing leadership, planning, project coordination and management to run a cost-effective organization while concurrently facilitating efficient operations to meet current and future business needs within ING,

Ensuring continuity and successful delivery of people services to employees throughout the organization based on agreed SLAs, operational metrics and based on ING’s employee experience index survey supported by continuous improvement initiatives,

Acting as first line risk manager to ensure all services and operations are compliant and potential risks are mitigated or closed in time,

Analyzing and directing all function-related activities within the scope of CPS globally,

CPS lead for the GHR Change Management process (advise on required changes of process/tools/services and delivery),

Fostering and maintaining positive relationships with employees, HR & IBSS stakeholders,

Building strong relationships with country People Services and Human Resources teams to manage together the E2E delivery for employees,

Providing overall prioritization of work assignments and management of CPS team resources and their activities,

Promoting proactive approaches using IBSS & Group Services resources to solve business needs by increasing the degree of process and service automation, using global systems, robotics and digitization,

Building and maintaining a strong CPS team through effective recruiting, training, coaching, team building and succession planning,

Assessing the skills and skill levels necessary to achieve work objectives,

Improving further the procedures to ensure all employees, managers and stakeholders are served and informed appropriately as defined in the SLA’s,

Supporting the HR Unite Programme by organizing the take over and delivery of the run activities as outlined in the country specific scope of services,

Supervising the work allocation across CPS locations, ensures a thorough BCP process and managing operational risk and audit trails effectively.